Education Seminar with FLOW
Topic: Improving Your Customer Service Experience
Date: Friday, September. 21st, 2018
Location: BARP Headquarters
Time: 10:00 am - 12 noon
BARP members must call BARP at 538-2277 to register for the seminar.
The Fair Trading Commission has developed a questionnaire to gain a greater understanding of the quality of service delivery in the Mobile Telephony Sector; identify the issues that are affecting customers; and address these issues in accordance with the Consumer Protection Act, CAP. 326D. Your participation is very important. Please visit this link to complete the questionnaire: https://www.surveymonkey.com/r/59GPY9S
GENERAL SCOPE AND PURPOSE
Consumer Corner is a medium through which BARP members can be advised of their rights as a consumer. It will provide guidance and also it will inform the membership of advocacy initiatives on their behalf.
Consumer Corner shall seek to:
(a) develop clear policies and procedures to support complaints made by BARP’s membership about goods and service provision;
(b) liaise with the relevant government agencies on matters concerning consumer protection;
(c) educate consumers of their rights under the laws of Barbados;
(d) collaborate with a range of agencies to ensure consumer protection;
(e) promote the use of complaints procedures as per the relevant legislation;
(f) monitor the number of complaints received about a service provider as well as resolved complaints;
(g) explore the role of the Ombudsman to ensure that complaints made about government services are efficiently addressed;
(h) explore alternate dispute resolution as a means of settling consumer complaints;
And then click on: Information for consumers
and then click on : The Legal Profession Act Cap. 370A
There are no guidelines for medical fees in Barbados at present. However, you may wish to read a report from the FTC on Fee Setting in Professions 11 at: www.ftc.gov.bb/
BARP launched its Consumers Forum on Friday, December 4, 2015 at The Radisson Aquatica Resort.
The non-profit organisation with a membership in excess of 40,000 seniors is concerned about the low level of consumer awareness in Barbados. BARP reported that on a daily basis its Office is inundated with several complaints from its membership on consumer related matters. Concerns range from landline and mobile telephone services, internet, electricity, construction, banking and retail services to name a few.
In fulfilling its mandate to be the voice of the fifty plus age group, BARP in partnership with the Ministry of Industry, Commerce and Small Business and the Fair Trading Commission (FTC) will embark on a public education and awareness programme to empower consumers to make informed decisions as well as to provide an avenue for addressing complaints.
The Launch was followed by a seminar on ‘Financial Solutions for Your Golden Years’. The aim of the seminar was to promote consumer awareness in the banking industry.